IAN builds agency infrastructure by bringing agents, InsurTech vendors, and companies together in a forum   to adopt common approaches to an e-commerce strategy and to agent-company work processes to build business and take better care of their customers and enable them to survive, thrive, prosper and succeed today and tomorrow. 
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For Independent Agents to survive, they must meet carriers’, customers’, and prospects’ expectations and still carve out a window of opportunity. Technology is the tool that will enable them to carve out this opportunity and succeed. Transform today to ensure a more competitive and successful tomorrow.

​Technology Solutions

Technology solutions bring agents and companies together to adopt common approaches to e-commerce strategies and to agent-company work processes that will take better care of their customers and enable them to survive, thrive, prosper, and succeed today and tomorrow. We know if we take better care of our customers, we will survive, thrive, and prosper. Technology empowers our ability to do this and helps reinvent the local Independent Agency. Empower your staff to do their jobs and grow the business by giving them the right technology and tools.

​The New Customer

​New customers look online before purchase, are informed, price sensitive, want instant gratification, are social and prefer to interact digitally. They also want, expect and demand real-time convenient access to information via multiple digital channels and services like self-service portals, 24/7 access, online billpay, mobile apps, eSignature and more. State of the art technology solutions and services are necessary to meet these demands and service all types of customers, build new business models, processes, and systems that ensure growth and longevity in today’s digital world. 

​The Agency of the Future

​The Agency of the Future will build an agency platform that provides new digital business capabilities enabling them to broaden their outreach and respond to new customer demands. They need the ability to quickly respond to customers via multiple channels enabling them to ramp up the quality of service and launch new offerings and seize additional revenue opportunities. Agencies that cater to customer demands, with website optimization, sales outreach, managed services, and post-sales support and service are the ones that will experience the most growth and success in the future. 

The Digital Agency Experience

​IAN is moving to become the conduit for the new business model and recognize that digital technology will have a major impact transforming the insurance industry.

60% - higher profits for prioritizing customer experience.
Source: Salesforce

37% - increase in employee morale.
Source: Altimeter Report

144% - increase in revenue per employee.
Source: Applied Digital Agency Survey

​IAN has partnerships with over 75 InsurTech Vendors to provide technology solutions and services, at reduced costs enabling them to build new business models, processes, and systems that ensure longevity in today’s digital world. Information regarding Product Features and Pricing for these vendors, and others, can be found in the IAN “Technology Guide for Independence”, available upon request